Background of the World Airline Survey

The World Airline Survey has operated since 1999, and is conducted by Skytrax, the international air transport research organisation. The survey is highly regarded for the clarity of process and rigorously applied rules of independence.

The Survey results can be viewed online at the World Airline Awards. Described as "the Oscars of the aviation industry", the World Airline Awards are most coveted Quality accolades celebrating excellence in the world airline industrys.

Airlines do not pay or register to be included in the Survey.
No form of sponsorship from airlines is permitted.
All survey costs are paid by Skytrax.
Customer survey is provided in multiple language choices.
The world's largest airline Customer Satisfaction survey is your chance to nominate your favourite airline in the Skytrax Awards. With a choice of 6 survey categories, you can vote for airlines you believe provide the best standards to customers - for the total trip experience, the best seats, best lounges, best meals, best cabin staff and best inflight entertainment.
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