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Please only complete this survey if you have travelled with this airline in the last 6 months.

Which airline have you flown with during COVID-19 that you are completing this survey for?

Which airport did you fly from on this trip?

In which cabin did you fly?

When did you travel with this airline?

Please rate the standards for this airline, using: 5 = Excellent / 1 = Very poor

Airline website / APP information about COVID-19 safety measures

5

4

3

2

1

Social distancing at airport check-in

5

4

3

2

1

Hand sanitiser available at check-in

5

4

3

2

1

Check-in staff wearing PPE correctly

5

4

3

2

1

Social distancing at boarding gate area

5

4

3

2

1

Boarding efficiency / social distancing applied

5

4

3

2

1

Document handling by airline staff

5

4

3

2

1

Boarding gate staff wearing PPE correctly

5

4

3

2

1

ONBOARD YOUR FLIGHT

Seat social distancing on quieter flights

5

4

3

2

1

Supply of sanitiser / disinfectant wipes

5

4

3

2

1

Visual cleanliness of seat area

5

4

3

2

1

Visual cleanliness of table / armrest

5

4

3

2

1

Visual cleanliness of IFE screen / controls

5

4

3

2

1

Staff advice on facemask usage / rules

5

4

3

2

1

Standard of complimentary food & Beverages

5

4

3

2

1

Standard of buy-onboard food & Beverages

5

4

3

2

1

Cabin staff compliance with PPE usage

5

4

3

2

1

Washroom queue system / distancing

5

4

3

2

1

Staff handling of customer facemask non-compliance

5

4

3

2

1

Cabin staff control of distanced deplaning

5

4

3

2

1

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IMPORTANT: Users are allowed to submit one entry for each survey subject. By submitting this survey you confirm you do not work for (or have previously worked for) the airline nominated

Please only complete this survey if you have travelled with this airline in the last 6 months.

ONBOARD YOUR FLIGHT

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