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Best First Class
Best Business Class
Best Premium Economy
Best Economy Class
Best Low-Cost Airline
Best First/Business Class
Best Economy Class
Best Low-Cost Airline


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PLEASE NOTE : only 1 entry per Survey customer is allowed for each survey category. Duplicate entries and use of different email addresses by the same user will result in all these submissions being deleted.

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Which airline has the world's Best Economy Class?

PLEASE ANSWER ALL QUESTIONS

1. Which airline has the world's Best Economy class?

  

2. Please give your reason(s) for nominating this airline as the Best Airline in Economy Class.

3. When did you last travel with this airline ?

 

in last 1 month

in last 2-3 months

in last 4-12 months

more than12 months ago

Please give your Ratings for the areas of Product and Service listed below:
   
 
Airline Website
5 4 3 2 1 No Comment
4. Online Booking / Check in
At the Airport - Departure  
5. Waiting times at check-in
6. Quality of Check-in service
7. Staff assistance for Self Check-in
8. Boarding Gate PA information
9. Boarding Gate staff assistance
10. Efficiency of Boarding service
 
Cabin Comfort & Facilities
5 4 3 2 1 No Comment
11. Cabin Appearance & Ambience
12. Cabin Cleanliness & Presentation
13. Washroom cleanliness
14. Seat Comfort & Legroom
15. Width of Seat
16. Seat Recline comfort
17. Quality of Blanket, Cushion
18. Quality of Eyeshade or Amenities
19. Selection of Free Newspapers
20. Size & Clarity of IFE screen
21. Quality of Headset
22. Selection of IFE movies / TV
23. Selection of Audio programmes
24. Cabin WiFi / Connectivity options
 
Onboard Catering standards
5 4 3 2 1 No Comment
25. Choice of Main meal courses
26. Availability of Main meal course choice
27. Choice of Beverages & Wines
28. Standard of Tea & Coffee service
29. Quality of Food served
30. Quantity of Food/Meals served
31. Visual presentation of meal tray
32. Consistency of Meal standards
 
Cabin Crew service
5 4 3 2 1 No Comment
33. Staff Service Efficiency
34. Friendliness and Hospitality
35. Interaction with Passengers
36. Staff Enthusiasm and Service Attitude
37. Cabin presence throughout Flight
38. Responding to Passenger requests
39. Attention to Cabin Safety and Security
40. Staff language skills
41. Staff grooming standards
 
At the Airport - Arrival
5 4 3 2 1 No Comment
42. Visible presence of Staff to assist
43. Standard of Transfer Service (if used)
44. Baggage delivery standards
 
Finally ....
5 4 3 2 1 No Comment
45. Rate this airline for Value for Money

46.  What is your Nationality ?

47.  Please select your Age

 

18-29 yrs

30-50 yrs

51-69 yrs

70 yrs plus

48. Please enter your e-mail address

* This is required only for Survey Entry verification and is deleted by SKYTRAX after 24 hours

 
 
 

ONLY 1 entry per user for this Survey category is allowed. By completing this Survey, you confirm you have travelled with the nominated airline in the past 12 months, and that you do not work for the airline






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