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SKYTRAX - A CORPORATE INTRODUCTION |
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SKYTRAX - Corporate Website
Skytrax (established 1989) are specialist Research Advisors
to the air transport industry. It is a privately owned UK company based
in London.
Skytrax undertake Product, Service and Passenger research
studies for airlines, airline alliances, airports and related air
transport product / service suppliers across the globe - offering an
unrivalled experience and knowledge of this specialist market. The market research
department are responsible for commissioning and managing the 2 major, annual
Passenger Surveys for the world airline and world airport industry.
These comprise the World Airline Survey™ and World Airport Survey™, both of which
have become firmly established during the last 10 years as the most respected,
independent, global surveys of airline and airport quality performance.
Competitive and front-Line Quality Performance evaluations comprises
core services, with Skytrax having worked for over 210 airlines and 65
airports in recent years.
A global leader in air transport research, Skytrax staff are
industry professionals - offering the most diverse and detailed
knowledge of this specialist market.
"Professional air transport research by air transport professionals" is
the ethos that enables the organisation to provide the highest standard
and quality of research services.
Skytrax operate the unique, global online Airline & Airport guide, which
is now one of the world's most popular, independent travel forum and air
travel information web sites.
Skytrax is known worldwide as a trusted brand that has a unique
relationship with its intelligent, discerning users. Quite simply, users
trust SKYTRAX, they trust the information we provide and they trust our
values.
Research, Survey and advisory services provided by Skytrax include :
 Product & Service Quality Audits
Annual Global Passenger Surveys
Airline Standards Quality Certification
Competitive Performance & Best Practice Analysis
Product & Service Benchmarking
World Airline Star Ranking
World Airport Star Ranking
Advertising & Brand Tracking Research
Customer Satisfaction Surveys
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