THE WORLD AIRLINE SURVEY™ - a Passenger's Choice Awards survey

INTRODUCTION TO THE WORLD AIRLINE SURVEY

The World Airline Survey studies are conducted by SKYTRAX, the worlds leading, specialist aviation research organisation.

Operating since 1999, the survey is held in high esteem for its clarity of process, and the rigorously applied rules of complete independence. 

Since 1999, the SKYTRAX World Airline Awards have been known as "the Passenger's Choice Awards", bringing an unprecedented level of integrity, independence and trust to Quality Recognition across the world air travel industry. No membership fees, no survey entry costs, no sponsorship, no pay-to-attend award ceremony. With their unrivalled global coverage, it is easy to realise why some might try to copy them!

The annual Passenger's Choice Awards are decided by over 28 million air travellers, from more than 100 nationalities. The survey methodology is audited each year to ensure full transparency, and to guarantee maximum integrity to winners of the Passenger's Choice Awards. In the 2010 Passenger's Choice Award results, over 215 airlines and 207 airports across the globe were voted for by air travellers, underlining the established reputation as the world's largest passenger studies.

The World Airline Survey results are published annually, and featured at the      World Airline Awards

The Awards are recognised around the world, and renowned for being the only truly global, Independent passenger survey of airline standards. The survey does not receive any outside or third-party sponsorship, with all funding to cover survey costs coming from the Research Division of SKYTRAX.

The World Airline Awards have gained worldwide esteem and respect through the strict adherence to the original Survey purpose that was drawn up by SKYTRAX back in 1998 - to conduct studies that offered a global coverage, and to publish results without recourse to any hidden agendas or seeking commercial gain via award ceremonies etc.

The Passenger's Choice 2010 Awards winning airlines include Air Arabia, Air Asia, Air Berlin, Air Canada, Air New Zealand, Asiana Airlines, Cathay Pacific, Dragonair, Emirates, Etihad Airways, Finnair, Garuda Indonesia, GOL, Hainan Airlines, IndiGo, Kingfisher Airlines, Kulula, LAN Airlines, Lufthansa, Malaysia Airlines, Malev Hungarian Airlines, Oneworld, Qantas Airways, Qatar Airways, Singapore Airlines, South African Airways, Swiss Int'l Airlines, TACA Airlines, Thai Airways, Thomson Airways, Turkish Airlines, Virgin America, Virgin Atlantic, Virgin Blue, WestJet Passenger's Choice Award winning airports include Singapore Changi Airport, Incheon International Airport, Hong Kong Airport, Munich Airport, Kuala Lumpur Airport, Zurich Airport, Amsterdam Schiphol Airport, Beijing Capital Airport, Auckland Airport, Bangkok Suvarnabhumi Airport, Vancouver Airport, Kansai Airport, Centrair Nagoya Airport, Helsinki Airport, Copenhagen Airport, Frankfurt Main Airport, Tokyo Narita Airport, Brisbane Airport, Cape Town Airport, San Francisco Airport, London Heathrow Airport, Istanbul Airport